What is NetSuite CRM? 

By leveraging NetSuite CRM or Customer Relationship Management, companies can manage interactions with current and potential customers, partners, and suppliers in a single platform.  

NetSuite CRM implementation delivers all the capabilities of a conventional CRM solution, including sales force automation, customer service management, and marketing automation, along with the ability to manage quotes, commissions, sales forecasts, and partner relationships.  

With the deployment of NetSuite CRM, you can get a seamless data flow across the entire customer lifecycle —opportunity, order, fulfillment, renewal, upsell, cross-sell, and support. 

Engaging Experiences 

Businesses can get a unified view of customer preferences, transactions, and interactions. These functionalities enable sales, marketing, and support teams to ensure consistent and relevant delivery of experiences across all touchpoints. You can enhance the shopping experience with native integration between NetSuite CRM and commerce systems or NetSuite ERP integration with e-commerce applications. 

Supercharge Sales 

You can empower your sales with real-time access to prospect, customer, and order records. Additionally, you can improve sales performance with integrated sales processes from opportunity, upsell, and quote management to sales forecasting, order management, fulfillment and commission. 

EXCLUSIVE Customer Service! 

Everyone who interacts with customers can get sales, support, and service, and access to updated, and real-time data. With NetSuite’s 360-degree customer view, your sales and services representatives can gain better visibility into customer issues and help them provide a consistent service experience across touchpoints.  

NetSuite CRM Features  

Sales Force Automation 

You can provide your sales organization with integrated sales processes from opportunity, upsell and quote management to sales forecasting, order management, fulfillment and commissions. Businesses can empower their sales teams to drive increased visibility into every aspect of the customer relationship. It covers including support cases, and back-office information such as contracts, and inventory.   

Marketing Automation 

Businesses can target, build, execute, and measure the success of marketing campaigns. NetSuite CRM takes the complexity out of lead qualification and conversion. It allows you to track and evaluate a prospect's activity, check when a lead meets known buyer-readiness conditions, and pass that lead to sales as early as it meets your predefined criteria.  

Customer Service Management 

You can create and automate case management processes to assist customers in submitting cases online, reviewing the status, responding to follow-up communications.  

Partner Relationship Management 

With NetSuite CRM integration to ecommerce, you can have real-time information flow between you and your partners. This helps you maintain full control over every element of the partner-focused sales and marketing process. These may cover joint marketing campaigns, lead management, sales forecasting, pipeline management, order processing and partner commissions and royalties. 

Mobile 

You can view, enter, and update key customer and sales data directly from any mobile device. With these capabilities, you can manage view calendar reminders, log into call notes and create quotes, and submit time sheets and expenses with receipts.  

Reporting and Analytics 

NetSuite CRM comes with built-in reporting, real-time analytics, and role-based dashboards. This enables sales, marketing, and service teams to continuously monitor business performance. Your Sales Team can make the most of these insights to access personalized goals, such as achieved versus quota and sales pipeline by stage.  

For more details on NetSuite CRM, write to us at info@netsuiteexpert.in  

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